Privacy Policy

Last Updated: June 21, 2026.

Introduction

At Spin Station (spinstation-uk.com), we are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We operate in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a gambling operator licensed and regulated by the UK Gambling Commission (UKGC), we are also required to process certain data to meet our regulatory obligations, including anti-money laundering (AML) and social responsibility requirements.

If you have any questions regarding this policy or wish to exercise your data rights, please contact us at [email protected].

Information We Collect

To provide our services, we collect various types of information:

  • Identity Data: Including your name, date of birth, gender, and photographic identification (e.g, passport or driving licence) for age and identity verification.
  • Contact Data: Including your email address, physical address, and telephone number.
  • Financial Data: Including information about your payment methods, such as debit card details, bank account information, and transaction history.
  • Technical Data: Including your IP address, browser type, operating system, and data collected through cookies regarding your interaction with our website.
  • Usage Data: Details of your gaming activity, deposits, withdrawals, and preferences.
  • Profile Data: Your account credentials, username, and password.
  • Social Responsibility Data: Information regarding your gambling behaviour, which we are required to monitor to identify potential signs of problem gambling.

How We Use Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To register your account, manage your gaming sessions, and process your financial transactions.
  • Legal Obligations: To comply with UKGC licensing requirements, including "Know Your Customer" (KYC) checks, AML regulations, and self-exclusion requirements.
  • Legitimate Interests: To improve our services, ensure the security of our website, prevent fraud, and conduct analytical research to enhance user experience.
  • Consent: Where you have explicitly opted in to receive marketing communications.

Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party providers to assist with payment processing, identity verification, fraud prevention, and IT services. These partners are bound by strict data processing agreements.
  • Regulatory Authorities: We may share data with the UK Gambling Commission or other law enforcement agencies when required by law, such as for the prevention and detection of crime.
  • Business Transfers: In the event of a corporate sale, merger, or reorganization, your data may be transferred as part of the business assets.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting requirements. For example, financial records and identity documentation are typically retained for a minimum of five to seven years following account closure to comply with UK AML laws.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your data, provided there is no legal obligation for us to retain it.
  • Right to Object: You can object to the processing of your data for marketing or other specific purposes.
  • Right to Data Portability: You can request the transfer of your data to another service provider in a structured format.
  • Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise these rights, please contact our support team at [email protected].

Security Measures

We implement robust technical and organisational measures to protect your data, including:

  • Encryption: All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption.
  • Access Control: Access to your personal data is restricted to authorised personnel who require it to perform their duties.
  • Regular Audits: We conduct regular security assessments and system updates to defend against unauthorised access, alteration, or disclosure.

Responsible Gambling and Player Protection

As part of our commitment to social responsibility, we monitor account activity for markers of harm. This is a mandatory requirement under our UKGC licence. If we observe concerning behaviour, we may contact you to provide support or restrict your account. We may also share information with other operators or support services if it is necessary to protect you from harm or to enforce a self-exclusion request.

If you or someone you know is struggling with gambling, please reach out to professional support services such as GamCare or GambleAware, which provide confidential advice and assistance.

Marketing Communications

You have the choice to opt in to marketing communications via email, SMS, or post. If you wish to stop receiving these updates, you can:

  • Use the "unsubscribe" link included in any marketing email.
  • Change your communication preferences within your account settings.
  • Contact [email protected] to request that we remove you from our marketing lists.

Please note that even if you opt out of marketing, we will still send you essential service-related communications, such as updates to our Terms of Service or Privacy Policy.

Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to remember your preferences and analyse site traffic. You can manage your cookie preferences through your browser settings; however, some features of our website may not function correctly if cookies are disabled.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first at [email protected] so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom if you believe your data has been handled in breach of data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal processes. Any significant changes will be notified to you via email or through a notice on our website. We encourage you to review this page periodically to stay informed.