Terms & Conditions

Introduction

Welcome to Spin Station (spinstation-uk.com). These Terms and Conditions govern your use of our website and services. By registering an account or placing a wager, you agree to be bound by these terms. We are licensed and regulated in the United Kingdom by the Gambling Commission (UKGC). If you do not agree to these terms, please refrain from using our services.

Eligibility

To use our services, you must:

  • Be at least 18 years of age.
  • Be a resident of the United Kingdom.
  • Possess the legal capacity to enter into a binding contract.
  • Not be excluded from gambling by any self-exclusion service, including GAMSTOP.
  • Not have a previously closed or suspended account with us.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension or permanent closure.

Account Rules

  • Registration: You must provide accurate, current, and complete personal information during registration. You are responsible for maintaining the security of your login credentials.
  • One Account Per Person: Each user is permitted to open only one account. Duplicate accounts may be closed, and associated funds or bonuses may be voided.
  • Account Verification: In compliance with UK Gambling Commission regulations, we perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. This may include verifying your identity, address, and source of funds.
  • Prohibited Use: You may not use our services for any illegal purpose, including money laundering or fraudulent activity.

Financial Transactions

  • Deposits: We accept various payment methods, including major UK debit cards and approved e-wallets. All deposits must be made from an account or card held in your name.
  • Withdrawals: Withdrawals will be processed to the original payment method where possible. We aim to process standard withdrawal requests within three business days, subject to successful completion of security checks.
  • Funds Protection: We hold customer funds in segregated accounts, separate from company operational funds, in accordance with the UKGC’s requirements for the protection of customer funds.

Bonuses and Promotions

  • Eligibility: Bonuses are limited to one per person, household, IP address, or payment method.
  • Wagering Requirements: Unless otherwise stated, all bonus funds are subject to wagering requirements before they can be withdrawn as cash.
  • Promotional Play: We monitor accounts for irregular play patterns. Any attempt to exploit bonuses or engage in low-risk betting will result in the forfeiture of the bonus and any associated winnings.
  • Transparency: Significant terms for every promotion will be displayed clearly. We reserve the right to amend or terminate promotions at any time for legal or regulatory reasons.

Responsible Gambling

We are committed to providing a safe and responsible environment. Gambling should be viewed as a form of entertainment, not a way to make money.

  • Tools: You may set deposit limits, session time reminders, or take a "Time Out" period.
  • Self-Exclusion: If you feel you are losing control, you can request to be self-excluded from our site. We also recommend registering with GAMSTOP to restrict your access to all UK-licensed online gambling services.
  • Support: If you are struggling with gambling, please contact the National Gambling Helpline at 0808 8020 133 or visit GambleAware. We provide links to these resources on every page of our site.

Anti-Money Laundering (AML)

In accordance with the Money Laundering, Terrorist Financing, and Transfer of Funds Regulations, we are required to:

  • Monitor all transactions for suspicious activity.
  • Conduct enhanced due diligence on high-risk accounts.
  • Report any suspicious transactions to the relevant authorities.
  • Require documentation regarding your source of funds (SOF) or source of wealth (SOW) if your transaction history triggers internal risk thresholds.

Dispute Resolution

We strive to provide excellent service, but if you have a complaint, please contact our support team at [email protected].

  • Internal Process: We will acknowledge your complaint within 24 hours and aim to provide a final resolution within eight weeks.
  • Alternative Dispute Resolution (ADR): If you are dissatisfied with our final response, you have the right to refer your complaint to an independent ADR provider approved by the UK Gambling Commission. Their decision will be considered final in the context of the dispute.

Limitation of Liability

To the extent permitted by law, Spin Station shall not be liable for any loss, damage, or expense arising from your use of the website, except where caused by our negligence or failure to adhere to regulatory requirements. Our total liability is limited to the amount of your most recent deposit or the value of the disputed wager, whichever is lower.

Amendments

We may update these terms periodically to reflect changes in law, regulation, or our business operations. Significant changes will be communicated to you via email or a notice upon logging in. Continued use of our site constitutes acceptance of the updated terms.